Last updated: March 31, 2026 · Describes how we handle personal information for Marco Travel Agent experiences offered in connection with Elgin Travel & Cruises.
Elgin Travel & Cruises, 417 Wellington Street, St. Thomas, Ontario N5R 5J5, Canada. Contact: sales@elgintravel.ca · (519) 633-6300. Digital services may be operated with technology partners; when we act as a service provider on behalf of the agency, we still describe our practices here.
Depending on how you interact with us (our websites, SMS, voice/video, email, or in-store), we may collect:
Where the law requires a “legal basis” (for example in the EU/UK), we rely on contract (to arrange travel you request), legitimate interests (to secure and improve our services), consent (for optional marketing or non-essential cookies), and legal obligation where we must retain or disclose information.
Our sites may use cookies or local storage to remember preferences, maintain sessions, measure performance, and understand aggregate usage. You can control cookies through your browser settings. Essential cookies may be required for security and core features (e.g. login or verification flows).
Marco uses automated systems to generate responses. Outputs are assistive and may be imperfect. Human staff remain available for bookings and complex itineraries. We may review aggregated or redacted interaction data to improve quality and safety; we do not sell your personal chats.
We use trusted processors for hosting, messaging (e.g. SMS), video, analytics, email, and customer relationship tools. They may process data only on our instructions and under contractual safeguards. Some providers may be located outside Canada; where required, we use appropriate transfer mechanisms.
We keep information only as long as needed for the purposes above, including legal, tax, and dispute resolution requirements. Booking records may be retained longer than casual chat transcripts. You may ask us about retention for your specific case.
Depending on where you live, you may have rights to access, correct, delete, or port your personal information, and to object to or restrict certain processing. To exercise rights, contact sales@elgintravel.ca. You may also complain to a supervisory authority where applicable.
Our services are directed to adults planning travel. We do not knowingly collect personal information from children under 13 (or the age required in your jurisdiction) without parental consent. Contact us if you believe a child has provided data.
We use administrative, technical, and organizational measures to protect personal information. No method of transmission over the Internet is 100% secure; please use unique passwords and protect your devices.
We will update this page when our practices change and revise the “Last updated” date. Material changes may require additional notice where the law says so.
sales@elgintravel.ca · (519) 633-6300 · Elgin Travel & Cruises, 417 Wellington St, St. Thomas, ON N5R 5J5, Canada.